What are interpersonal skills?

What are some examples of interpersonal skills?

Interpersonal skills include, but are not limited to effective communication, empathy, emotional intelligence, conflict resolution, and active listening. Mastery of these skills enhances an individual's ability to work effectively in team settings, negotiate successfully, and maintain professional relationships.

Effective use of interpersonal skills in a company

Interpersonal skills are critical because they help maintain a healthy, effective, and dynamic workplace environment. They are essential for both individual success and the overall success of the company.

Incorporating interpersonal skills into a company's culture can significantly enhance teamwork and collaboration. Employees with strong interpersonal skills contribute to a positive work environment by reducing misunderstandings and fostering mutual respect among team members. This, in turn, leads to increased productivity and morale. 

For instance, a team leader who excels in conflict resolution can effectively navigate disagreements within the team, ensuring that small issues do not escalate into larger problems that could hinder project progress.

How can HR managers improve interpersonal skills in the workplace?

HR managers should start by assessing the current interpersonal skills of employees through surveys or performance reviews. Based on the findings, tailored training programs can be designed to address specific areas of improvement. 

These programs might include workshops on communication techniques, empathy training, and conflict management. Regular follow-ups and assessments can help measure progress and make adjustments to the training as needed.

What an effective interpersonal skills program entails

An effective interpersonal skills program is comprehensive and tailored to meet the specific needs of the organisation. It should include ongoing training sessions that cover various aspects of interpersonal communication, opportunities for practice and feedback, and metrics to evaluate improvement. Such a program not only improves individual employee interactions but also improves overall organisational effectiveness by improving team dynamics and customer relations.

Key considerations for HR managers to improve employees’ interpersonal skills

• Assess current skill levels through surveys or reviews

• Design tailored training programs focused on specific needs

• Include various aspects of interpersonal communication in training

• Provide regular opportunities for practice and feedback

• Use clear metrics to measure improvement and program effectiveness

• Foster an organisational culture that values and promotes strong interpersonal skills