Customer Success Engineer

SerpApi is the leading solution to integrate search data into web applications. Our API scrapes search engines, solves CAPTCHAs, and keeps up with changing page layouts in one simple GET request. Our customers include Apple, Shopify, Airbnb, GrubHub, and more.

We are looking for a Customer Success Engineer to join our team. As a Customer Success Engineer, you will be responsible for providing technical and sales support to our clients. You will also be responsible for ensuring that our clients' needs are met by maintaining excellent relationships with them.

Responsibilities

Know how to use SerpApi products and help users to find optimal solutions for their use cases
Investigate bugs and research the possible causes and document them
Work with either Ruby, JavaScript or Python to help users troubleshoot
Interact with customers to help them solve issues they encounter with our products and services
Open tickets on GitHub if issues cannot be resolved directly
Handle invoicing and follow up with customers
Reach out to customers to ensure their satisfaction and address any concerns they may have
Provide sales support by identifying upsell opportunities and collaborating with the sales team
Write blog posts to educate customers and prospects on our products and services
Negotiate enterprise contracts with clients
Utilize your programming knowledge to troubleshoot customer issues and provide technical support
Communicate with clients in a professional and timely manner
Collaborate with other teams to ensure the delivery of high-quality customer service
Provide feedback to the development team to improve our products and services
Experience in B2B SaaS is a plus
Sales experience is a plus

Perks

SerpApi has been created by engineers for engineers. High compensation, transparency, remote-first, and a high trust environment are at the core of the company.All of these also make a very neurodivergent-friendly work environment. Several of our team members, including our CEO, are on the spectrum. Having a neurodivergent-friendly company is not an afterthought.

High Compensation

We offer high compensation, bonuses, and career opportunities all across the globe.

Competitive Worldwide
We pay around 20% more than local averages for all positions, including in the United States.
Profit Shares
All full-time team members receive profit share bonuses. We believe it's important to achieve alignment as a team.
Career Growth
Internal career paths, training (courses, conferences, books), and toolings (up to 50% reimbursement for software, hardware, subscriptions, and co-working space).

Transparency

A transparent world is a better world. Transparent organizations are more meaningful, connected to reality, and trustworthy.

Open Books
We share our books with all team members. We publish quarterly and annual reports (P&L, expenses).
Public Roadmap
Excluding security and confidential issues, all of our work is fully accessible to the public.
Internal Trust
Internally, we share analytics, customer interactions, hiring processes, strategies, marketing, and all other business-related data.

Remote-First Company

Remote is not a 2nd thought, but is core to SerpApi. All our processes are structured around being remote-first.

Even Before COVID
Remote-first wasn't a reaction to COVID, but was a conscious, long-term, and permanent decision.
Async Communications
All of our important communications are async, written, and online. We avoid unnecessary meetings as much as possible.
100% Online
We use the best tools for the job: GitHub, Slack, Pop, Zoom, Intercom, Figma, and emails.

High-Trust Environment

We put high-trust in everyone on our team and empower them to do their best work.

Flexible Schedule
Team members can adjust their own schedule, timezone, and unpaid vacation time the way they see fit.
Independent Prioritization
Outside of specifically assigned tasks, you can choose what work you think will produce the most value to SerpApi.
Trusted Contributions
All team members can suggest or directly make changes to anything related or not related to their jobs following their own judgment.